Return Policy


Exchanges are allowed up to 7 days after you receive your package, at our store in Toronto, with receipt and in original condition. No returns are allowed. 

Final sale items include sale items, sanitary items, cat trees, crates, bedding, socks and shoes, shampoos and sprays that do not have sealed openings, pharmaceuticals that do not have sealed openings, open packaged treats and chews. Please understand the final sale policy is to protect our customers from any used or contaminated items.